
From Yiannis Gabriel and Tim Lang ‘New Faces and New Masks of Today’s Consumer’, Journal of Consumer Culture 2008; 8; 321
The consumer, then, is unmanageable, both as a concept, since no-one can pin it down to one specific conceptualization at the expense of all others, and as an entity, since attempts to control and manage the consumer result in a mutation from a stable consumer concept to an unstable one.
[…] Even as they are constantly typecast and pigeon-holed, consumers are becoming more unmanageable, eccentric and paradoxical.
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The New Consumer – Unmanageable, Eccentric, Paradoxical – http://bit.ly/by7htm
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